> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pillsoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders on hold

> Pause fulfillment for unresolved address problems and optionally auto-release order holds after customer correction.

## Orders on hold

### What this does

AddressPill can put orders on hold when unresolved post-checkout issues are detected.

### Why this matters

It prevents shipping before critical address issues are resolved.

### What you can control

* Enable hold behavior
* Set hold when unresolved issue is detected
* Auto-release hold after correction
* Define hold reasons used by your team/automations

### Where to configure

Open [Orders on hold settings](/settings/orders-on-hold-for-address-issues).

## FAQ

### What does Orders on hold do in AddressPill?

It pauses fulfillment for unresolved address issues.

### Can holds be released automatically?

Yes, you can enable auto-release after correction.

### What are hold reasons?

Hold reasons are labels your team or automations can use to track why an order was paused.