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Frequently asked questions

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I turned on in-checkout validation, but I do not see it in checkout. Why?

Check Shopify Settings > Checkout > Checkout rules and confirm AddressPill Checkout Validation is turned on.

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Post-checkout is enabled, but nothing appears on Thank You page.

Open Shopify theme editor and make sure the AddressPill app block is added to both:
  • Thank you
  • Order status
Then save theme changes.

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Should I start with warning mode or block mode?

Start with warning mode first. After you verify behavior in your store, move important rules to block mode.

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Which settings matter most for new stores?

Start with:
  1. Require house number
  2. Duplicate name check
  3. Post-checkout correction window
  4. Basic order tagging
Then add holds and advanced automations.

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Why was an order tagged or put on hold?

This comes from your configured Tag orders and Orders on hold settings.

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Where can I get support?

  • In-app chat from Support & Billing in AddressPill
  • Public FAQ: AddressPill FAQs

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Troubleshooting checklist

  1. Confirm your plan is active.
  2. Confirm you clicked Save settings after changes.
  3. Confirm Shopify checkout/app-block activation steps were completed.
  4. Re-test with a new checkout.
  5. If still unresolved, contact support with your shop domain and test timestamp.

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FAQ

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What is the fastest way to verify setup is correct?

Run one test checkout for in-checkout and one post-checkout test with Thank You and Order Status blocks enabled.

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Which pages in this documentation are most important?

General walkthrough, in-checkout setup, post-checkout setup, and the six Settings pages.

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What should I send to support if something is wrong?

Your shop domain, test order time, and which step failed (checkout rules, app block, tags, holds, or automations).