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Orders on hold

What this does

AddressPill can put orders on hold when unresolved post-checkout issues are detected.

Why this matters

It prevents shipping before critical address issues are resolved.

What you can control

  • Enable hold behavior
  • Set hold when unresolved issue is detected
  • Auto-release hold after correction
  • Define hold reasons used by your team/automations

Where to configure

Open Orders on hold settings.

FAQ

What does Orders on hold do in AddressPill?

It pauses fulfillment for unresolved address issues.

Can holds be released automatically?

Yes, you can enable auto-release after correction.

What are hold reasons?

Hold reasons are labels your team or automations can use to track why an order was paused.